Terms and Conditions

Updated July 20th, 2024

Customer Care

As a small business, I strive to give each customer a personalized experience with my service. I will do our best to help with any issues that arise. Please reach out to me via email at hello@thecharmpost.com if you have questions or need help with your subscription. All I ask in return is kindness and a little patience. Since it is a one-person team working to run this business, the response times are not as fast as larger companies with more employees. If you do not hear back within a few days, please reach out again.

Shipping and Refunds

I mail my letters using the United States Forever postage stamps. Not only does this maintain the personal feel of me letters, but it also the most affordable way for my customers to receive them. Because I use postage stamps, I am unable to offer tracking on my letters. Please note the shipping estimates on the subscribe page. If you are concerned your letter is lost, please email me and I will replace your letter free of charge.

Due to the subscription nature of my business, I do not offer refunds outside of special circumstances.

Subscription Terms

Upon signing up, you must agree to the terms presented at checkout. These are the terms:

I) I understand that this is a monthly, automated subscription that will continue to renew each month until I cancel. I authorize Charm Post to charge the card on file for the cost of the subscription each month until I cancel. I understand that Charm Post does not issue refunds except under special circumstances due to the subscription nature of this product.

II) Your subscription can be managed through the account portal via the Charm Post website, accessed by the profile icon at the top of the page (circular with a little person inside). Here, you can update your card on file, shipping addresses, and more. You can cancel, skip, and alter your subscription through this portal. Due to the volume of emails received, we cannot guarantee a timely cancellation if requested via email.

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